Thank you for choosing to purchase Highways & Hedges! We strive to provide the best products and ensure customer satisfaction. Please read our refund policy carefully before making a purchase:
Refund Eligibility: We offer refunds under the following circumstances:
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Product Defects: If the product is defective or does not meet the specifications outlined.
Examples include: Receiving a different size compared to what you ordered. Receiving the wrong colored item compared to what you ordered. Noticing a tear, stain, wrong logo embroidered, etc, upon your inspection of the item at point of pickup/delivery.
*Eligibility of refunds will be judged by each case and evaluated by our team accordingly.*
Refund Procedure:
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To request a refund, please contact our customer support team at sales@hwhteam.org within 3 days of the delivery of the item(s).
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Provide your order number, relevant details, and reason for the refund request.
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Our team will review your request and respond within 48 hours of your email contact.
Refund Processing:
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Once your refund request is approved, refunds will be processed within 2-3 weeks.
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Refunds will be issued via the original payment method used during the purchase.
Non-Refundable Items: Certain circumstances are not eligible for refunds. These circumstances include:
*Non-eligibility of refunds will be judged by each case and evaluated by our team accordingly.*
Contact Us:
Please note that this refund policy is subject to change during, and after, the period of sale. By making this purchase with Highways & Hedges, you agree to adhere to the terms outlined in this policy.
